Help Topics

• F.A.Q.
• General
• Intro Page
• Navigator
• Theatre
• Downloads
• SupeRoy Insider

Need more help? Report an error? Click here to e-mail me.

Frequently Asked Questions (jump to top)

• I cannot view SupeRoy.com.
  • Solution 1: To fully view SupeRoy.com you need to have Macromedia Flash Player 9 installed to your system. Click here to get it for free.
  • Solution 2: See System Requirements.

• Movies run extremely slow on my system.
  • Solution 1: This is most likely because of your internet connection (on rare occasions, because of the SupeRoy server). Pause other downloads to maximise your connection speed.

General (jump to top)

• System Requirements
  • Operating System: Windows (PC). SupeRoy.com no longer runs on Macintosh systems.
  • Browser: Internet Explorer, Firefox.
  • Flash Player 9 or above. To get Flash, click here.
  • Popups may need to be enabled for some features to run.

• Internet Speed
  • Recommended speed: Higher than 50 Kbps.
  • Dial-ups users can still view SupeRoy.com but allow time for the graphics to load. The dial-up feature does not yet exist for SupeRoy v.3.

Intro Page (jump to top)

• Everything is black except for this help button.
  • Solution 1: See System Requirements.
  • Solution 2: Click here to skip intro and go straight to the main page.

Navigator (jump to top)

• What is Navigator?
  • The Navigator is the top menu bar which will be visible on almost every page of SupeRoy.com. Use it to navigate around the website.

• I cannot see the Navigator.
  • Solution 1: See System Requirements.

Theatre (jump to top)

• Where is the theatre?
  • Use the Navigator to locate the theatre.

• I cannot view movies.
  • Solution 1: Movies require Flash Player. For more information, see System Requirements.

• I can view movies but they run very slow.
  • Solution 1: Most movies are published with a loading bar. If a movie does not have this feature, let it run through once and refresh the page.
  • Solution 2: If possible, set the Flash movie quality to low.
  • Solution 3: Try to close other windows that may contribute to the lag.

Downloads (jump to top)

• Where do I download SupeRoy files?
  • Use the Navigator to locate the Downloads page.

• How do I download files?
  • Click on the file and a new window will pop up.

SupeRoy Insider (jump to top)

• Where do I get SupeRoy updates?
  • Updates can be found at the News Browser.
  • Recent updates crawl in the footer of most SupeRoy pages.

• I cannot view SupeRoy Insider.
  • Solution 1: Make sure your browser is frame-enabled.
  • Solution 2: See System Requirements.